Privacy Policy
Last updated: October 2024
This privacy policy explains how Cosmicmeadow collects, uses, and protects personal information when you use our website or engage our services. We are committed to protecting your privacy and handling your data in accordance with applicable data protection legislation including the UK General Data Protection Regulation and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following types of personal information:
Information you provide directly
- Name and job title
- Company or organisation name
- Email address
- Postal address
- Details about your energy requirements and facilities
- Any other information you choose to share in correspondence
Information collected automatically
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
2. How We Use Your Information
We use personal information for the following purposes:
- To respond to your enquiries and provide information about our services
- To deliver consulting services you have engaged us to provide
- To communicate with you about projects and proposals
- To improve our website and services based on usage patterns
- To comply with legal and regulatory obligations
3. Legal Basis for Processing
We process personal data on the following legal bases:
- Contractual necessity: To provide services you have requested or to take steps at your request before entering into a contract
- Legitimate interests: To operate and improve our business, provided these interests do not override your rights
- Consent: Where you have given specific consent for particular processing activities
- Legal obligation: Where processing is necessary to comply with our legal duties
4. Data Sharing
We do not sell personal information to third parties. We may share data with:
- Service providers who assist with website hosting, analytics, and business operations, bound by appropriate data processing agreements
- Professional advisers including accountants and legal advisers
- Regulatory bodies or law enforcement where legally required
5. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy or as required by law. Enquiry data is typically retained for three years following our last communication unless you become a client, in which case project records are retained for seven years after project completion.
6. Your Rights
Under data protection law, you have rights including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
7. Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures are regularly reviewed and updated as necessary.
8. International Transfers
Your personal data may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection law.
9. Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.
10. Contact Us
For questions about this privacy policy or our data practices, please contact:
Data Protection Contact
Cosmicmeadow
47 Greenway Business Centre
Pemberton Road
Bristol BS8 3HQ
United Kingdom
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your data protection rights have been infringed.